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Compliance & quality

Certifications

Our certifications, accreditations and references at the service of your peace of mind.

Quality policy

Our quality approach

Intended for our clients, partners and staff, our quality manual formalises N2M Sécurité’s policy and procedures, in line with the ISO 9001:2015 standard.

ISO 9001:2015

ISO 9001:2015

A single quality certification, attesting a compliant and audited quality management system.

MASE

MASE

An approach combining three requirements: health preserved, safety controlled and environment respected (HSE).

MASE

Three inseparable pillars

Health preserved

Protecting the health of our officers and clients on every site.

Safety controlled

Controlling operational risks through prevention, procedures and training.

Environment respected

Limiting our footprint and embedding environmental respect in our operations.

ISO 9001:2015

Certified quality process

Our quality management system is audited and ISO 9001:2015 certified: a structured process, from steering to continual improvement.

ISO 9001:2015 certified quality process
ISO 9001:2015

The 7 management principles

  1. Customer focus

    Focusing on customers and their satisfaction.

  2. Leadership

    Management commitment through the management system.

  3. Engagement of people

    Developing and mobilising human resources.

  4. Process approach

    Running the company through processes.

  5. Improvement

    Continual improvement of the whole system.

  6. Evidence-based decisions

    Decisions backed by facts and data.

  7. Relationship management

    Win-win relationships with interested parties.

Management system

The continual-improvement loop

Our QMS is built on ISO 9001:2015 and runs a permanent improvement loop.

Management reviews

Twice a year: process effectiveness assessed via indicators, leading to an action plan.

Customer satisfaction

Measured continuously through surveys and questionnaires.

Internal quality audits

Verify process optimisation and identify improvement actions.

Nonconformity control

Every nonconformity is handled and recorded under a dedicated procedure.

Corrective & preventive actions

Root-cause analysis drives actions that ensure continual improvement.

Performance indicators

Defined by management and tracked on a dashboard.

Scope

Activities covered by the QMS

Management commitment

QHSE policy

N2M Sécurité strives for excellence in security services and aims to be the leading trusted partner in protecting people and assets, in Senegal and internationally. Management has adopted an integrated management system compliant with ISO 9001:2015 and ISO/IEC 27001:2022, and commits to allocating the resources needed to make N2M Sécurité a model of operational excellence.

Mohamed NIANG, Managing Director — Dakar, 14/06/2024

Strategic orientations

  • Position N2M as a benchmark company through premium services.
  • Be a driving force in security and security engineering.
  • Grow revenue through customer satisfaction and loyalty.
  • Guarantee that commitments are met: compliance, costs and deadlines.
  • Continually improve all processes.
  • Strengthen staff skills and involvement through training.
  • Identify and communicate risks related to quality and information security.

A compliance requirement?

Our solutions comply with Senegal’s private-security regulations. Request our references.

Request our references
Need electronic solutions? N2M Electronics
Need AI or cybersecurity? N2M Intelligence
Need training or an audit? DPM Consulting
Need Facility Management? NVI Facility
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